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Delivery Information

Our regular 24-72 processing hours can take up to 5 business days [ not including weekends and holidays ] before a package is shipped. Once a package is ready for shipment, a Tracking email will be automatically sent to your email, and we will hand off the package to the delivery services. All orders that are successfully placed will be shipped.

Please note that delays might occur with your order, so we recommend waiting patiently for up to 5 business days for the Tracking to update once you have received a Tracking email.

Shipping Processing

The standard processing time is 24-72 hours, regardless of the shipping method selected. All preparation times are counted as business days. There is no handling on weekends or major holidays. Any orders placed during those days will continue processing the following business day.

State Compliance: Many states have restrictions or regulations that we must follow. Please refer to the Compliance Page.

UNITED STATES SHIPMENT SERVICE

All orders are processed Monday through Friday, and all shipping methods are in business Monday through Friday. However, shipments may review orders for accuracy and security.

Shipping Rates:

  • Standard [ 5-7 business days ] - $4.95
  • Priority [ 2-4 business days ] - $7.95/$9.95 [ for select States ]

Flat Rate Shipping may take up to 14 days in transit.

Hours of Operation:

  • Monday - Friday 8 AM - 8:30 PM ET
  • Saturday 8 AM - 6 PM ET

Order Tracking:

While we strive to offer the most effective and satisfactory service, GypsyVapes does not guarantee transit and delivery dates. However, once your order is shipped, our team will automatically generate an email with your tracking information.

Undelivered and Lost Packages:

Undelivered or lost packages are not GypsyVapes' responsibility, and the customer must resolve any issues resulting from packages not being received by the shipping carrier. Additionally, customers must report any erroneous shipping issues. Please be aware that inaccurate and incomplete address submissions inputted by the customer will cause returns, delays, and other issues that will impact the successful shipping of your package. GypsyVapes is not responsible for any costs associated with erroneous address submissions entered by the customer.

Order Cancellation and Changes:

GypsyVapes strives to provide the most suitable service to our customers. However, once an order has been placed, we cannot guarantee it can be altered, changed, or canceled upon your request. Please email our Customer Service Team at gypsyvapes@gmail.com immediately if you wish to change your order.

Shipping charges are non-refundable. Refunds are only applied to items returned to GypsyVapes for inspection and review unless mitigating circumstances exist. For example, if the return of your package incurs any return fees, those charges will be deducted from your refund for the returned items.

We consistently scan our website for possible errors. However, an occasional error may occur in descriptions or pictures. Also, manufacturers might update information we are unaware of and have not had the opportunity to update. We reserve the right to correct inaccurate information and are not responsible for any errors, such as typographical errors.

Delivery to Shipping Forwarder:

GypsyVapes strives to ensure all orders go out in brand-new condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service's US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and other issues after initial delivery. Once the order has arrived safely at the shipping address provided on your order, GypsyVapes is no longer responsible for the delivery of and condition of the order, including but not limited to issues with loss, missing items, customs seizure, damages, and breakage.

Order Discrepancies:

If any part of your order is incorrect, you must email us within 48 hours of delivering the package. Once your claim has been submitted, reviewed, and approved, we will assist you with resolving this matter.

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